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Re-Engage Old Customers with the New Lapsed Customers Setting in PMAX

Screenshot of a web interface for lapsed customers, highlighting PMAX campaign features to re-engage old customers. It displays customer retention notices, conversion value fields, and segments for lapsed customers with a suggested value of US$63.80.

Jason King noticed that Google Ads has quietly added a new setting in Performance Max campaigns that lets you weight ads toward lapsed customers.

Screenshot of a web interface for lapsed customers, highlighting PMAX campaign features to re-engage old customers. It displays customer retention notices, conversion value fields, and segments for lapsed customers with a suggested value of US$63.80.


Using remarketing audiences, you can tell Google to prioritize reaching past users, like old customers or donors, more aggressively.

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