Google is now testing the use of its Ads Advisor assistant in the “Contact us” flow within the Google Ads Help Center. Instead of form-based support, advertisers are guided by a conversational AI that asks follow-up questions, checks for issues, and walks them through solutions directly in their account.
The AI agent asks clarifying questions, suggests solutions, and guides users through next steps, mirroring the experience of speaking with a human support rep.
This update was spotted by Thomas Eccel.