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Google Merchant Center Bug Blocks Shipping Rate Setup

Screenshot of a webpage error message. The error states, "We can’t complete your request right now. Please reload this page to try again." It includes a reload icon. The page shows a partially visible form for entering shipping information.

Retailers are facing an ongoing bug in Google Merchant Center that prevents them from completing Step 4 when adding shipping rates and costs. This issue is stopping merchants from listing products on Google Ads and free Google Shopping listings.

Screenshot of a webpage error message. The error states,"We can’t complete your request right now. Please reload this page to try again." It includes a reload icon. The page shows a partially visible form for entering shipping information.
  • Issue: Step 4 of the shipping rate setup errors out.
  • Workaround: Add shipping rates directly in the data feed instead.
  • Google’s Response? No official fix or acknowledgment yet.

This issue was shared by Emmanuel Flossie.

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