Some Google Ads users have reported that the option to add notes has disappeared from the account change popup. This bug is causing issues for advertisers who rely on notes to document changes and track performance over time.
The bug appears intermittently, sometimes allowing users to add notes and other times hiding the option completely.
For those affected, one workaround is to click on an existing note, which may reveal the add-note function. However, this only works if there’s already a note within the current date range. Another option involves accessing the Notes panel from the “More” menu, where the feature might still be available.
Notes are essential for agencies and in-house teams to maintain a clear history of account changes. With no public acknowledgment from Google yet, advertisers should double-check that vital updates are not missed.
This update was shared by Odi Caspi and Dids Reeve and Anu Adegbola.