Arpan Banerjee spotted an update that has rolled out in Google Merchant Center, where merchants can now specify “new and slightly used products” under return conditions.
Previously, only brand-new products were supported for returns. Now, Google allows merchants to accept returns for gently used or open-box items.
This new change helps:
- Greater flexibility for merchants reselling open-box or minimally handled goods
- Aligns with more sustainable and realistic return practices
- Improve customer trust and transparency during the buying process
This option is available directly in the Return Policy settings of your Merchant Center account.
