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Google Ads Adds Direct Support Contact on Help Hub

Screenshot of a Google Ads Help Hub page addressed to Hana, offering direct support from a dedicated account strategist. Includes a profile photo, description box, and options to schedule a call or browse help topics.

Google has refreshed its Help Center homepage, making direct support more accessible for advertisers. Users now see the contact details of their assigned Google Ads support representative, including their email address and an option to schedule a call directly from the Help Hub.

Screenshot of a Google Ads Help Hub page addressed to Hana, offering direct support from a dedicated account strategist. Includes a profile photo, description box, and options to schedule a call or browse help topics.

This change streamlines the way advertisers connect with Google’s support team, removing previous barriers and reducing the need to search for the right contact point. The addition of scheduled calls marks a shift toward more personalized assistance.

Take a look at how this experience appears on your end: Google Ads Help Center Support Hub.

This update was spotted by Hana Kobzová.

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